![]() ![]() The only catch: TeamViewer is free for personal use only, so if you need it for any kind of business application, you'll need a pro-level license. (That person will also need to install the TeamViewer client, though.) The process of using TeamViewer for tech support is fairly similar to that of using : The person sitting at the PC to be controlled downloads and runs a small executable, then shares a connection code with the person who's going to do the controlling. And you can leave one of its desktop clients running on your desktop for unattended remote access. ![]() Indeed, the service offers free apps and software for Windows, Mac, Linux, Android, iOS, and Windows Phone 8. The former is actually the better of the two tools, offering more features (including file transfers) and better cross-platform support. Once you switch to TeamViewer, you're not likely to mourn the loss of LogMeIn Free. For that you'll need one of the other two solutions outlined below. Second, although there are viewer apps for Android and iOS, they don't permit remote control. ![]() First, it requires a live human at both ends, so it's not a viable option for remotely accessing your own PCs while on the go. And that's it! Now you should have remote control of his PC from within the confines of your browser window. Step four: Now for the taking-control part: Tell Dad to click the plus sign at the right of the toolbar, then choose Share Mouse Control > Viewer 1. In a few seconds, you should see Dad's screen. Step three: At your end, head to, type in that number where it says "enter code," then click the green Join Meeting button. Tell him to read you the nine-digit-number that appears there. In a few seconds he should see a control panel of sorts near the top of his screen. That will download a small executable file. Tell him to open his browser, head to, and click Start Meeting. Step one: Let's say your dad needs help with this PC or Mac. In other words, if you have a friend or family member who needs your help getting a printer set up or some malware removed, can work. Though intended as an online meeting and collaboration tool, (another LogMeIn product, interestingly) allows for not only screen sharing, but also remote control. ![]()
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